Can I exchange or return my concert tickets? Allison November 13, 2018 12:36 Updated Follow No, all concert-ticket purchases are all sales final. Please see our Ticketing & VIP Events Policy for details. Related articles Can I change the will-call name on my concert-ticket order? Can I exchange or return my VIPs? How do I participate in a fan-club pre sale? How will I receive the concert tickets if I order them? How do I check my order status? Comments 0 comments Article is closed for comments.