Can I change the will-call name on my concert-ticket order? Allison November 13, 2018 12:36 Updated Follow No, will-call name changes are not allowed. Please see our Ticketing & VIP Events Policy for details. Related articles Can I exchange or return my concert tickets? What is will call? firstname.lastname@example.org How will I receive the concert tickets if I order them? Rob Thomas Fan Club and Presale FAQ Comments 0 comments Article is closed for comments.