If you recently purchased a tour pass, here is some additional info:
1. What does the Heaven credential get me on tour?
With this tour pass, you'll receive Priority Entry to the venue via a line just for pass holders. You will not get in before Doors. Check your inbox for an email a few days before the start of tour (10/26/19) explaining the whole process. Your concert ticket is sold separately.
2. Can I bring a friend with me?
Your laminate will give priority entry to you +1 guest. Each person must have a concert ticket in addition to the laminate for Priority Entry. Concert tickets are sold separately.
3. If I go to more than one show, can I use it more than once?
Yes, you can reuse it at multiple shows. It's good for the duration of the tour and expires 1/1/2020. Please note, this is valid at North American headline shows only.
4. Who do I contact if I didn't get my laminate or need to update my shipping information?