If you recently purchased a tour pass, here is some additional info:
1. What does the Heaven credential get me on tour?
With this tour pass, you'll receive Priority Entry to the venue via a line just for pass holders. You will not get in before Doors. Here is the process explained. Priority Entry info per venue is posted here. Your concert ticket is sold separately.
2. Can I bring a friend with me?
Your laminate will give priority entry to you +1 guest. Each person must have a concert ticket in addition to the laminate for Priority Entry. Concert tickets are sold separately.
3. If I go to more than one show, can I use it more than once?
Yes, you can reuse it at multiple shows. It's good for the duration of the tour and expires 1/1/2020. Please note, this is valid at North American headline shows only.
4. Who do I contact if I didn't get my laminate or need to update my shipping information?