Hey MB20 fans,
If it's been a while since you've logged into your Matchbox Twenty account, you may be experiencing issues with logging in. Sometimes when an account has not been logged into for a while or if a password has recently been updated, you will receive an "expired" error when trying to log-in. This is common and we understand it's very frustrating!
If you've been trying to access your account but have been experiencing issues with your password, we have some troubleshooting techniques that you can try:
1. Refresh the page. We recommend refreshing your page if you get an expired error since this error generally means the log-in field does not recognize the password and needs to be refreshed.
2. Open a new browser. If refreshing the page does not work, please open a brand new web browser and try logging into your account again. We recommend Google Chrome.
If you are still receiving an "expired" error when you try to log-in, please feel free to contact our fan support team at firstname.lastname@example.org for assistance.