Our fan support team is available Mon-Fri between 10am - 6pm EST. We do our best to respond to all submissions within 24 hours.
If you have any questions surrounding your Big Parade Fan Club Membership, our fan support team can be contacted in multiple ways.
You can contact us by email at firstname.lastname@example.org, by text at 1-916-823-8688 or by chat on the Help Desk page.
Please note: when you send us a text, you will receive an automated message until the next available support rep can begin assisting you.
For emails*** if you have emailed us recently and have not heard from us within the usual 24 hour window, please check your spam filter or your other email folders (promotions, etc). With different email service providers, sometimes our responses get sent to a folder other than your inbox.
As stated above, we do our very best to reply to all email and text submissions within 24 hours, however, sometimes if we are experiencing a higher volume of submissions than usual, it may take us longer to get back to you and we do apologize for any inconvenience.